Privacy Policy

Please find our privacy policy below. If you have further questions , feel free to contact us.

Intro

Your privacy is important to Astra Telematics so we’ve developed a privacy policy that helps you understand how we handle the personal data we collect as well as your rights. This policy applies to you if you use our products or services online.

Who We Are

We are Astra Telematics. This privacy notice is issued on behalf of Astra Telematics so when we mention “we”, “us” or “our” we are referring to the company in Astra Telematics responsible for processing your data.

What Data Do We Collect, how do we collect it and how do we use it?

Our company collects personal data information such as: name, email address and contact details. We rely on our legitimate interests to use such data so we can carry out our contract with you to provide you with the products you have placed an order for, provide you with customer service, and for internal business processes. We collect and process data when you:

  • Register online
  • Place an order with us
  • Voluntarily complete a customer survey or provide us with feedback
  • Use or view our website via your browser’s cookies

When you access our website we collect personal data which uses cookies. For more information about how we use cookies read more here.

When you register an account with us we collect data such as name, email address and date of birth. We use this data for our own legitimate reasons to make sure that your account is secure, so that your account is personal to you and so that we can send you updates about products and promotions via email.

When you make an order, we collect data such as, name, email address, contact details your billing/delivery address and your order history. We use this data to process any orders you make, and cannot supply the products to you without this information.

When you log into your account we collect data such as name and email address, and use this data to ensure that your account is secure.

When you contact our customer service team, we collect the following data; name, email address and any information you choose to provide us, for example details of complaints or comments you make. We use this data to provide you with customer service and inform any future communication we have with you.

When you register for marketing communications, we collect your name, email address and date of birth. With your consent, we use this data to keep you informed by email about products we think you may like, discounts, promotions, competitions, and other products.  You can withdraw your consent by clicking on the unsubscribe link on any email we have sent you.

When you leave a review on our website or complete any surveys we send you we collect your name, email address and any other details as outlines in the survey or given as part of your review. We use this data for internal business processes such as improving our services and products.

How Long Do We Store Your Data For?

We store your data for as long as is necessary for the purpose for which the data is processed. This means that the retention period will vary depending on the type of data and the reason for retaining that data.

Marketing

If you decide to opt in to receive the updates and support regarding ASPs then we’ll use your personal information to do so. You have the right to opt out of receiving this information by:

  • Clicking the unsubscribe button contained in any email communication received; or
  • Email us at info@astratelematics.com

What Are Your Data Protection Rights?

When handling your personal information you have a lot of rights. At Astra Telematics we would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  1. The right to access any personal data that we hold about you, provided by us free of charge.
  2. The right to request the correction of any personal information we hold about you which is inaccurate or needs updating
  3. The right to request that we erase your personal data where there is no good reason for us to continue holding it
  4. The right to request that we restrict processing of your personal data in certain circumstances.
  5. The right to object to us processing your personal data in certain circumstances.
  6. The right to request that we transfer the personal data we have collected to another organisation, or directly to you, under certain circumstances.

To exercise these rights, please contact us at info@astratelematics.com or call us directly on 0161 826 8800.

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at: www.ico.org.uk/concerns.

What are cookies?

When visiting our website we use cookies, which are small data files placed on your computer to collect standard Internet log information and visitor behaviour information.

For further information about what types of cookies we use, how we use them and how we manage them, please visit our Cookies Policy page.

Privacy policy of other websites

Our website contains links to other website that have different privacy policies to ours. Our privacy policy only applies to our website, therefore if you click on a link to another website you should ensure you read their privacy policy too.

Changes to our privacy policy

We update our privacy policy regularly and places any updates on this webpage. This privacy policy was last updated on 14/10/2021.

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Our Customer Care team are always happy to answer any questions you may have.

Email us at: info@astratelematics.com

Call us on: 0161 826 8800

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via email at www.ico.org.uk/concerns

Astra IoT privacy policy

We use the mobile phone location access and data in order to use Bluetooth Low Energy to connect to Astra devices. We don't use the mobile phone location access and data in any other way.